Terms and Conditions for Isabella Aesthetics:
Welcome to Isabella Aesthetics ! By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.
1. Services
We offer a range of aesthetic treatments including, but not limited to, injectables, skincare services, and other cosmetic procedures. All treatments are provided by a qualified aesthetic prescriber nurse.
2. Consultation
Prior to any treatments, a consultation is required. During the consultation, we will assess your medical history, treatment goals, and suitability for the service. We reserve the right to refuse treatment if we believe it’s not in your best interest or poses health risks.
3. Booking and Appointments
Appointments can be made online, via phone, or in person. We ask for at least 24 hours’ notice for rescheduling or canceling appointments. Failure to do so may result in a cancellation fee of £20. If you do not attend your scheduled appointment, you will be charged a £20.
4. Pricing
All pricing for services will be outlined at the time of your consultation. Prices are subject to change and may be updated at any time. We will inform you of any price changes in advance.
5. Health and Safety
For your safety and well-being, we require you to disclose any medical conditions, allergies, or medications that may affect the outcome of treatments. You agree to follow all pre- and post-treatment instructions to ensure the best possible results and minimise risks.
6. Results
While we strive to provide the best possible outcomes, results may vary between individuals. We cannot guarantee specific results, as factors such as skin type, age, and lifestyle play a role in the effectiveness of treatments.
7. Payment
All payments are due at the time of service unless otherwise agreed upon. We accept cash and bank transfer and reserve the right to charge interest on overdue payments.
8. Refunds and Cancellations
Due to the nature of aesthetic treatments, refunds are not typically provided. However, we will work with you to resolve any concerns or complications that may arise after treatment. If you are dissatisfied with the results, please contact us within 2 weeks for a follow-up consultation.
9. Confidentiality
Your privacy is important to us. All personal and medical information provided will be kept confidential and will only be shared with i personnel involved in your care. For more information, please review our Privacy Policy.
10. Liability
Isabella Aesthetics is not liable for any adverse effects resulting from treatments when proper aftercare instructions are followed. You agree to hold us harmless for any issues arising from neglecting medical advice, treatment instructions, or complications that are outside our control.
11. Changes to Terms
We reserve the right to update these terms and conditions at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to the updated terms.
12. Contact Information
If you have any questions or concerns about these terms or our services, please feel free to contact us at 07510050246 or online,
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Privacy Policy for Isabella Aesthetics
13. Aftercare Responsibilities
All clients are provided with appropriate aftercare guidance following their treatment. It is the client's responsibility to :
-Follow all aftercare instructions as advised verbally and/or provided in writing.
-Avoid alcohol, strenuous exercise, or other restricted activities as instructed.
-Attend any follow up appointments as instructed.
-Inform Isabella Aesthetics of any unusual advice via social media or third parties.
Failure to follow aftercare advice may impact your treatment results and increase the risk of complications. Isabella Aesthetics will not be held responsible for adverse outcomes resulting from negligence, non-compliance, or self-treatment.
14. Medical disclosure Responsibilities.
It is the clients responsibility to disclose their full and accurate medical history during consultation and prior to any treatment. This includes, but is not limited to:
-Current or past medical conditions.
-Medications, supplements, and herbal remedies.
-Allergies and sensitivities
-Previous Aesthetic treatments or surgeries.
-Pregnancy or breastfeeding status.
Failure to disclose relevant medical information may increase the risk of complications and will affect your eligibility for treatment. Isabella Aesthetics will not be held liable for any adverse outcomes that may result from withheld or inaccurate medical history
15. Patch Testing
Patch test are required for certain skin treatments, including but not limited to peels, and specific topical products. Where a patch test is recommended by the product manufacturer or deemed clinically appropriate by Isabella Aesthetics, it is the clients responsibility to attend this test at least 24-48 hours before treatment. Clients are required to disclose any allergies or sensitivities prior to treatment.
Isabella Aesthetics is not liable for any adverse reactions resulting from failure to attend patch testing when advised.
Hyalase (Hyaluronidase) - a prescription only medication used for dissolving dermal filler - is not routinely patch tested due to the following reasons:
-Hyalase may only be administered by a qualified prescriber, following a full clinical consultation and risk assessment.
-Allergy testing for Hyaluronidase is not routinely performed in aesthetic practice unless the practitioner has undergone specific immunology training.
-Clients may be fully informed of potential risks and required to sign a details consent form prior to treatment.
In the event of previous known allergy to bee venom or other contraindications, treatment with hyalase will not proceed.
16. Late Arrival Policy
Clients are kindly asked to arrive on time for their appointments. If you are more than 10minutes late, we may need to shorten or reschedule your appointment to avoid delays for other clients. In this case, a cancellation fee of £20 may apply.
17. Consent and Photography Policy
Before/after photographs may be taken as part of your clinical record. These images are confidential and stored securely. We will only use photographs for marketing or educational purposes with your written consent. You have the right to refuse photo use at any time.
18. Children in Clinic
For health, safety, and insurance reasons, we kindly ask that children do not accompany clients to appointments. Isabella Aesthetics is a clinical environment and not suitable for young visitors. We appreciate your understanding.
Privacy Policy
At Isabella Aesthetics, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information that you provide directly to us, such as:
• Personal Details: Name, address, email, phone number, date of birth
• Medical Information: Health history, allergies, medications, and any other relevant details necessary for treatment
• Payment Information: Credit card or other payment details (processed securely via third-party payment processors)
• Usage Information: Information collected automatically when you visit our website, such as IP address, device information, and browsing activity (via cookies)
2. How We Use Your Information
We use the information we collect for the following purposes:
• Providing Services: To schedule appointments, perform consultations, and deliver treatments tailored to your needs
• Communication: To send appointment reminders, follow-up instructions, and respond to inquiries
• Payment Processing: To complete transactions for services rendered
• Marketing: To send promotional materials or offers (only if you’ve opted in to receive such communications)
• Compliance: To comply with legal requirements and ensure patient safety
3. How We Protect Your Information
We take reasonable steps to protect your personal and medical information. We use secure servers, encryption, and other security measures to ensure that your data is handled with the utmost care and kept confidential.
• Data Retention: We retain your personal and medical information for as long as necessary to provide services and comply with legal obligations.
• Access Control: Only authorised personnel have access to your personal information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:
• Third-Party Service Providers: We may share information with trusted partners who help us perform services like payment processing, marketing, or IT support. These partners are obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or other legal process.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyse site usage, and deliver targeted ads. You can control cookie settings through your browser preferences, but please note that disabling cookies may affect website functionality.
6. Your Rights and Choices
You have the right to:
• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request the deletion of your personal information, subject to applicable legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly
To exercise any of these rights, please contact us at 07510050246 or online .
7. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us at:
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
10.Right to Refuse Service.
Isabella Aesthetics reserves the right to refuse service of any individual for any reason, particularly where there is a concern regarding abusive behaviours, harassment, or malicious intent. Any threatening communication or behaviour (online or in person) may result in permanent refusal of service and will be reported to the appropriate authorities.
11. Client Behaviour and Conduct.
By using our services, you agree to maintain respectful and appropriate communication at all times. Any form of harassment, defamation, intimidation, or defamatory content shared online or offline will be treated seriously and may result in legal action.
12. Defamation and Online harassment
Isabella Aesthetics actively monitors and protects its reputation. Any false, misleading, or defamatory statements made about the business, its owner, or staff - including online reviews, social media posts, or public comments - may result in legal proceedings for defamation.
13. Social Media Policy
Clients agree not to share images, videos or posts relating to Isabella Aesthetics or its staff without consent. Any misleading, defamatory, or edited content posted publicly may result in legal action.
14. Third-party Communications
Isabella Aesthetics will only communicate with the client directly. Any attempt by third party (friend, partner etc.) to interfere, make demands, or threaten to be treated as harassment and recorded.
15. Surveillance and Recordings.
For safety and training purposes, any in clinic consultations or services may be monitored via CCTV (where applicable). Any abuse, threats or attempts to deceive will be documented and may be used as evidence in the event of a dispute.